Online Terms of Service, Terms of Use Disputes

• Arbitrated dispute between an e-commerce retailer and e-commerce site that had suspended his privileges.
• Arbitrated a dispute between a cryptocurrency owner and a cryptocurrency exchange over responsibility for loss of cryptocurrency from a digital wallet.
• Mediated dispute between medical practice with workers compensation patients and medical records and billing software provider with allegations that vendor had promised automated completion of patient information into an electronic medical records platform using a “smart form” which was never achieved leading to breach of contract, fraud and gross negligence allegations due to excessive costs caused by the need for manual entries, with limitation of liability clause issue.
• Arbitrated dispute between an offshore e-commerce retailer and e-commerce site that had suspended its privileges resulting in a large amount of unsold product.
• Arbitrated a dispute between a cannabis dispensary and a cryptocurrency payment processor over alleged fraudulent transactions by customers and which party should bear the loss.
• Arbitrated a dispute between a cryptocurrency owner and a cryptocurrency exchange over responsibility for loss of cryptocurrency from a digital wallet.
• Arbitrated a dispute between a table stakes provider and online payment processor over whether the business involved unlawful interstate gambling.
• Arbitrated claims between an online product seller and an online selling platform for breach of the terms of service agreement and a counterclaim for fraud.
• Arbitrated claims between an online retailer and an online payment processor and a credit card company for allegedly improperly terminating the claimant under the terms of service agreement for alleged improper activity, with a counterclaim for alleged damages caused by the allegedly improper activity.
• Arbitrated claims concerning fees owed on a software licensing agreement in a clickwrap license including terms of service in a web application involving referrals of borrowers to lenders.
• Arbitrated advertising technology dispute between on an online search company and a customer regarding a change of terms and conditions of use and service leading to advertisements being blocked from the platform.
• Mediated Terms of Service dispute between an IT provider and a surgery center, focused on whether there was assent to the terns of service, length of any agreement and a liquidated damages clause, with counterclaim alleging fraud and overbilling.
• Arbitrated two separate matters involving breach of terms of service contract claims by personal injury law firms against a firm offering online advertising services and generation of prospective client leads.